Establishing a Standard of Performance
Bill Walsh emphasizes that leadership begins with setting a clear and uncompromising Standard of Performance. This involves defining explicit expectations for behavior, work ethic, and professionalism at every level of the organization. For example, when Walsh took over the San Francisco 49ers, he focused on details like punctuality, dress code, and even how the phones were answered. "Do all the right things to precision and the score will take care of itself," he stated. By creating a culture where excellence in small tasks was mandatory, Walsh built a foundation that led to sustained success on the field.