Leaders of successful organizations, if they wish to innovate or command loyalty and love from their people, must reframe the struggles their companies face not in absolute terms but in terms relative to their success. In other words, the dangers and opportunities that exist outside the Circle of Safety should be exaggerated to suit the size of the organization itself.

A business that looks orderly says to your customer that your people know what they’re doing.

Seven False Hopes of Software Management: Backlog makes you double productivity immediately. – Response: Some projects are economic losers, and need to be in a reject pile, not in the backlog.

Complex and infrequent – handle yourself. These tasks are yours alone – for example, making hiring plans or writing performance reviews. However, you can delegate them to rising leaders, to train them.

Any change—even a tiny one—in your direction today will make a significant difference hundreds of miles down the road.

Common wisdom is that you price your product in terms of value to the customer rather than cost to you. That's true. And you can't quantify the value received without prodding their financial worldview.

Prayer is the expression of the human heart in conversation with God. The more natural the prayer, the more real He becomes.

National income is defined as the sum of all income available to the residents of a given country in a given year, regardless of the legal classification of that income.

The front end gets you customers; the back end makes you rich.

These 5 levels of leadership build upon each other. In other words, Level 3 leaders still need to do the things that make Level 2 happen. They just add Level 3 strategies to the mix. And as they become effective at Level 3, they are ready to layer on the goals of the next levels.