Micromanagement fails because no one person can control multiple people executing a vast number of actions in a dynamic environment, where changes in the situation occur rapidly and with unpredictability. It also inhibits the growth of subordinates: when people become accustomed to being told what to do, they begin to await direction. Initiative fades and eventually dies. Creativity and bold thought and action soon die as well.

In our search for measures of delivery performance that meet these criteria, we settled on four: delivery lead time, deployment frequency, time to restore service, and change fail rate.

The value of gratitude and appreciation: Burchard emphasizes the importance of gratitude and appreciation, and argues that these practices can help individuals cultivate a more positive and motivated outlook.

The heart of good leadership is sacrifice.

Positive articles were more likely to be shared than negative ones—but anger or anxiety could also increase sharing by boosting arousal.

When you choose to affirm life by confronting your mortality, everything changes. What matters to you now is to live your days well, as fully as possible.

A moment of choice is a moment of truth. It’s the testing point of our character and competence.

Choose not to be harmed—and you won’t feel harmed. Don’t feel harmed—and you haven’t been.

Your first impulse should always be to find the evidence that disconfirms your most cherished beliefs and those of others. That is true science.

It’s crucial to remind people that an important part of Radically Candid relationships is opening yourself to the possibility of connecting with people who have different worldviews or whose lives involve behavior that you don’t understand or that may even conflict with a core belief of yours.