The biggest problem with employee theft is that it often leads you to make bad decisions about your business and your life. The emotions are so overwhelming that you tend to overreact. You can’t get back to making good business decisions until you take the emotions out of the process.

To sustain success, as leaders we not only need diverse voices at the decision‐making table, but we must also build cultures of inclusion and belonging for everyone.

That quiet is so rare is a sign of its value. Seize it. We can’t be afraid of silence, as it has much to teach us. Seek it.

Genuine guilt (not social, scripted guilt) becomes our teacher, our friend. Like a homing device that signals when an airplane gets off course, it warns us when our lives are out of alignment with the true north principles that create quality of life.

Taking time to do periodic assessments that include the perceptions of the technologists that make and deliver your technology can uncover key insights into the bottlenecks and constraints in your system.

A less directive approach to teaching can lead to better outcomes. Tap into the natural learning processes within people. You can do this by observing and noticing what's happening.

Faith is to believe what you do not yet see; the reward for this faith is to see what you believe.

Our research found that improving technical practices (such as those that contribute to continuous delivery) and Lean practices (such as those in Lean management and Lean product management) reduce feelings of burnout among our survey respondents.

Do not reply to an e-mail message if any of the following applies: It’s ambiguous or otherwise makes it hard for you to generate a reasonable response; It’s not a question or proposal that interests you; Nothing really good would happen if you did respond and nothing really bad would happen if you didn’t.

For many people, in a great flood, is love... love as the meaning and purpose of life, the key to the universe, and the ultimate truth.