I’ve also learned that judging people before really seeing things through their eyes stands in the way of understanding their circumstances—and that isn’t smart.

To cause change to happen, we have to stop making things for ourselves and trust the process that enables us to make things for other people.

What superficiality—and what stupidity—there is in trying to depict in a pretty manner things which one has thought pretty.

If you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.

Deciding what to build is your job. The questions to ask are about your customers’ lives: their problems, cares, constraints, and goals.

How can the sinner become righteous without impairing the righteousness of God? The answer is that God justifies himself by appearing as his own advocate in defense of his own righteousness.

Without experiencing the rougher spots of life, our kids become exquisite, like orchids, yet are incapable, sometimes terribly incapable, of thriving in the real world on their own.

The unvarnished truth is that almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you realize their importance, and recognize it sincerely.

Writers must therefore constantly ask: what am I trying to say? Surprisingly often they don’t know.

Practical value is one of the most motivating forces behind sharing; useful information increases the value of the conversation and makes people look knowledgeable.