Transforming criticism and blame: Nonviolent communication provides tools for transforming criticism and blame into constructive dialogue. By focusing on the underlying feelings and needs behind the criticism, we can create space for understanding, empathy, and resolution.

All organizations start with WHY, but only the great ones keep their WHY clear year after year.

The avoidance of losses and terrible years is more easily achieved than repeated greatness, and thus risk control is more likely to create a solid foundation for a superior long-term track record.

When we care, we share.

You won't be able to recognize the things you really care about until you have released your grip on all the things that you have been taught to care about.

Little phrases such as ‘I’m sorry to trouble you,’ ‘Would you be so kind as to – ?’ ‘Won’t you please?’ ‘Would you mind?’ ‘Thank you’ – little courtesies like these oil the cogs of the monotonous grind of everyday life – and incidentally, they are the hallmark of good breeding.

Faith is the only door into the kingdom of Heaven, and there is no other.

Small customers are the backbone of a solid, stable, profitable business—especially a service business.

Fellas," he began, "life changes when you least expect it to. Right now, my goal in life is to be able to come back and talk to you guys again next season. "You don’t know. You never know what’s going to happen tomorrow. I’ve always been a person who’s tried to pack everything into the moment. I want to do it more and more now because the future is uncertain for me.

All change is hard at first, messy in the middle and gorgeous at the end.