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Crucial Conversations
by Joseph Grenny
Tools for Talking When Stakes are High, Third Edition
Social
2021
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What makes each of these conversations crucial - and not simply challenging, frustrating, frightening, or annoying - is that the results could have a huge impact on the quality of your life. In each case, some element of your daily routine could be forever altered for better or worse.
— Joseph Grenny, Crucial Conversations
