Back to Ideas
Never Split the difference
by Chris Voss
Negotiating As If Your Life Depended On It
Social
Entrepreneur
2016
5
"
"
A confirmation “yes” is generally innocent, a reflexive response to a black-or-white question; it’s sometimes used to lay a trap but mostly it’s just simple affirmation with no promise of action.
— Chris Voss, Never Split the difference
