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Never Split the difference
by Chris Voss
Negotiating As If Your Life Depended On It
Social
Entrepreneur
2016
5
"
"
Use a summary to trigger a that’s right. The building blocks of a good summary are a label combined with paraphrasing. Identify, rearticulate, and emotionally affirm "the world according to . . ."
— Chris Voss, Never Split the difference
