Michael Bungay Stanier

Tell less and ask more. Your advice is not as good As you think it is.

One of the most compelling things you can do after asking a question is to genuinely listen to the answer. Stay curious, my friend.

Coaching should be a daily, informal act, not an occasional, formal “It’s Coaching Time!” event.

For a manager to become an effective coach they need to build new habits. To begin with, it will be unnatural and difficult to ask rather than tell.

Resilient systems build in fail-safes so that when something breaks down, the next step to recover is obvious. Make your habit a resilient system.

So think less about what your habit can do for you, and more about how this new habit will help a person or people you care about.

To build an effective new habit, you need five essential components: a reason, a trigger, a micro-habit, effective practice, and a plan.