Success in any field, but especially in business, is about working with people, not against them.

Physical separation. It doesn’t make any sense to separate people who are supposed to work together: if they work on the same thing, they tend to make less noise.

Use a summary to trigger a that’s right. The building blocks of a good summary are a label combined with paraphrasing. Identify, rearticulate, and emotionally affirm "the world according to . . ."

I think that maybe sometimes people get the lives they want.

New Yorkers, I figured, just pretended to be unfriendly.

The practice seeks to make change, but the process demands originality. The practice is consistent, but only in intention, not in execution.

If all the energy people like me have put into shaming and starving ourselves had been put instead into demanding these political changes, there would be far less...misery.

Building character and competency is a process, and one of the highest-leverage things we can do in this process is to regularly seek 360 degree feedback.

In God’s dimension, so to speak, you find a being who is three Persons while remaining one Being, just as a cube is six squares while remaining one cube.

Respect is like air. If you take it away, it's all people can think about. The instant people perceive disrespect in a conversation, the interaction is no longer about the original purpose - it is now about defending dignity.