People think that just because IT doesn’t use motor oil and carry physical packages that it doesn’t need preventive maintenance… That somehow, because the work and the cargo that IT carries are invisible, you just need to sprinkle more magic dust on the computers to get them running again... showing how IT risks jeopardize business performance measures, you can start making better business decisions.

Desire is a contract that you make with yourself to be unhappy until you get what you want.

Connection happens at the nexus of truth and love. Truth without love is harshness. Love without truth is sentimentality. But if you can be completely honest with somebody in the context of loving support, then you have a trusting relationship.

Great managers are not philosophers, entertainers, doers, or artists. They are engineers. They see their organizations as machines and work assiduously to maintain and improve them.

Lying and deception are not always wrong; they can be used to protect ourselves or others.

Productivity is not about cramming more into our days but about doing the right thing in each moment.

No reason is needed for loving.

The top priority of any manager is the well-being and success of her people.

Public: We’re more likely to discuss and imitate something that’s public and observable. Create Social Proof using (i) self-advertising and (ii) behavioral residue.

My motive for investigating these geographic differences in human societies is not to celebrate one type of society over another but simply to understand what happened in history.