If your team doesn’t get it, you have not kept things simple and you have failed.

A clear sense of personal vision can be an enormous help to you—or any member of your family, including even young children—in knowing and doing what really matters most.

Did I win? Did I lose? Those are the wrong questions. The correct question is: Did I make my best effort?

Our goal in building products is to be able to run experiments that will help us learn how to build a sustainable business.

Crucial conversations: 1. Opinions vary. 2. Stakes are high. 3. Emotions are strong.

Use a summary to trigger a that’s right. The building blocks of a good summary are a label combined with paraphrasing. Identify, rearticulate, and emotionally affirm "the world according to . . ."

Membership is about connection and access over privacy and ownership—and not everyone values these the same way.

A-Players don't get lucky. They make lucky.

We find that with these kinds of intergenerational activities, siblings and cousins usually end up the best of friends. We feel a great sense of strength in and appreciation for the members of our extended and intergenerational families. We firmly believe they go a long way toward reweaving the safety net that’s become unraveled in society.

Questions you cannot answer are usually far better for you than answers you cannot question.