The trust we have in people and in organizations comes, in part, from believing that they do care.

The essence of effectiveness is achieving the results you want in a way that enables you to get even more of these results in the future.

Watching someone do a task will show you where the problems and inefficiencies really are, not where the customer thinks they are.

The spirituality of a community can be measured not merely by its doctrinal statement but by the passions that are most deeply aroused.

In a world of scarce resources, globalization without new technology is unsustainable.

The herd buys at high prices and sells at low prices. Thus, being part of the herd is a formula for disaster, whereas contrarianism—buying when others are selling and selling when others are buying—will help to avert losses and lead eventually to success.

Great leaders and great organizations are good at seeing what most of us can’t see. They are good at giving us things we would never think of asking for.

People are attracted to power and success; they seek it out and strive to be close to those who possess both.

No matter how dark it gets, you must complete the mission.

If they need too much of your time, you can’t just tell them to stop bothering you. You have to wean them away and make it seem like it’s their idea. Let them figure out what they should be doing on their own. Let them tell you where you’re not needed.