Remember, teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.

One of the things that helped us was the fact that we were already a close, tight-knit group of people.

If you take their feelings seriously in their first few years, the baby will learn that if something feels bad, it will get better, especially if they can share how they feel with someone sympathetic.

Persons who go through a great deal of trouble or pain to attain something tend to value it more highly than persons who attain the same thing with a minimum of effort.

Success is largely a matter of holding on after others have let go.

If you aren’t finding consistent problems and goals, you don’t yet have a specific enough customer segment.

It did not really matter what we expected from life, but rather what life expected from us. We needed to stop asking about the meaning of life, and instead to think of ourselves as those who were being questioned by life—daily and hourly.

Anything less than a conscious commitment to the important is an unconscious commitment to the unimportant.

Remember that a person’s name is to that person the sweetest and most important sound in any language.

Be relentlessly honest and candid, couple negative feedback with caring, give feedback as soon as possible, and if the feedback is negative, deliver it privately.