Better products, services and experiences are usually the result of the employees who invented, innovated or supplied them. As soon as people are put second on the priority list, differentiation gives way to commoditization. And when that happens, innovation declines and the pressure to compete on things like price, and other short-term strategies, goes up.

Many of our prayers are not answered, and for this we should be grateful.

Leaders must be aggressive but not overbearing

We only suffer when we try to figure it all out, but we don’t have to... The path forward is only revealed when we begin walking.

You were so afraid of interpersonal relationships that you came to dislike yourself. You’ve avoided interpersonal relationships by disliking yourself.

Treat disturbances in life as 'empty boats.

Passion alone can't cut it. For passion to survive it needs structure. A why without how has little probability of success.

Adopt the Zen story of the 'empty boat' as a mental framework. When someone or something upsets you, imagine it as an empty boat drifting in the wind.

Our feelings will always reveal the true story, which no one else knows and which only we can discover.

Affect heuristic: making decisions based on our emotions on the topic.