The author argues that by building awareness and confidence in our innate abilities, we can find greater contentment, satisfaction, and success.

When we’re weak, it’s actually a good thing because Christ’s power is made more evident in us.

Treat appreciation for what it is: a possible reward for an investment done right.

Why is more important than how. Second Law of Software Architecture

Sell solutions, not just products, by addressing pain points directly.

The key is persistence and being helpful. Not just asking for something, but offering something. You always have something to offer if you’re curious and engaged. You can always trade and barter good ideas; you can always be kind and find a way to help.

Guarding one’s heart might include saying the following: 'I love you, but I don’t trust you. I can’t be that close until we work this out.

A manager is a specific role. Leadership is the particular skill of being able to guide and influence other people. While the role of a manager can be given to someone (or taken away), leadership is not something that can be bestowed. It must be earned. People must want to follow you.

Our practice is to bring a practical empathy to the work, to realize that in our journey to create change, we’re also creating discomfort. For our audience. And for ourselves. And that’s okay.

A man without a smiling face must not open a shop.’ Your smile is a messenger of your good will.