Silence allows us to reflect on and ultimately identify the problem, so that we may focus our limited time and resources on removing obstacles in the company’s way.

In my early years the psychology of the 1960s U.S. was aspirational and inspirational—to achieve great and noble goals. It was like nothing I have seen since.

Our emotional wake determines the story that is told about each of us in the organization. It’s the story that’s told when we’re not in the room. It’s the story that will be told about us after we’re gone.

The Goal: to make money by increasing net profit, while simultaneously increasing return on investment, and simultaneously increasing cash flow

If you don’t ask questions so you can understand and believe in the mission, you are failing as a leader and you are failing your team.

A leader has to balance remaining calm and showing emotion

Doing the work and maintaining no contact is the best path to a liberating iconoclasm. Instead of holding out for fulfillment, will I settle for a repetition of an old cycle?

Just as real as 'true north' in the physical world are the timeless laws of cause and effect that operate in the world of personal effectiveness and human interaction.

Rejecting parents engage in a range of behaviors that make you wonder why they have a family in the first place. Whether their behavior is mild or severe, they don’t enjoy emotional intimacy and clearly don’t want to be bothered by children.

I'm only telling you this because I love you," he said. "And I don't want to see you hurt.