Build Emotional Bank Accounts
The concept of the Emotional Bank Account represents the trust built in relationships through proactive behavior. Covey explains that making consistent, sincere deposits, such as small acts of kindness and sincere apologies, can dramatically improve familial relationships. 'The Emotional Bank Account represents the quality of the relationship you have with others... you can make 'deposits' by proactively doing things that build trust in the relationship.' This practice fosters a resilient family culture.