"What went wrong that day on FM 1098 in Prairie View, Texas, was a collective failure." Gladwell discusses the systemic failures that contribute to tragic encounters with strangers, such as flawed training and policies in law enforcement. The case of Sandra Bland exemplifies how systemic issues and personal misjudgments can culminate in fatal misunderstandings. This narrative emphasizes the need for institutional accountability and the revision of training protocols to prevent such tragedies. | Malcolm Gladwell | Talking to Strangers

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Systemic Failures and Collective Responsibility

"What went wrong that day on FM 1098 in Prairie View, Texas, was a collective failure." Gladwell discusses the systemic failures that contribute to tragic encounters with strangers, such as flawed training and policies in law enforcement. The case of Sandra Bland exemplifies how systemic issues and personal misjudgments can culminate in fatal misunderstandings. This narrative emphasizes the need for institutional accountability and the revision of training protocols to prevent such tragedies.

-- Malcolm Gladwell