Bill Campbell appreciated team members who were outspoken and not afraid to challenge the status quo. These 'difficult' individuals often possess the courage and drive needed to propel a team forward. Bill’s tolerance and even encouragement of such characters illustrate the value of embracing unique, and sometimes abrasive, personalities to form a high-functioning team. 'It’s not what you used to do, it’s not what you think, it’s what you do every day.' This approach encourages a culture of consistent performance and accountability. | Michael Watkins | The First 90 Days

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Embrace Eccentricity for High Performance

Bill Campbell appreciated team members who were outspoken and not afraid to challenge the status quo. These 'difficult' individuals often possess the courage and drive needed to propel a team forward. Bill’s tolerance and even encouragement of such characters illustrate the value of embracing unique, and sometimes abrasive, personalities to form a high-functioning team. 'It’s not what you used to do, it’s not what you think, it’s what you do every day.' This approach encourages a culture of consistent performance and accountability.

-- Michael Watkins