Jonah's probing questions about productivity make Alex realize he hasn't genuinely measured the impact of new robots on the plant's profitability. Jonah questions whether this actually translates to increased profitability, lowered inventories, or reduced labor costs—all essential for genuine productivity gains. 'Then you can't tell me these robots increased your plant's productivity.' This highlights the importance of using clear metrics to evaluate operational changes. | Eliyahu M. Goldratt | The Goal

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The Role of Metrics in Decision-Making

Jonah's probing questions about productivity make Alex realize he hasn't genuinely measured the impact of new robots on the plant's profitability. Jonah questions whether this actually translates to increased profitability, lowered inventories, or reduced labor costs—all essential for genuine productivity gains. 'Then you can't tell me these robots increased your plant's productivity.' This highlights the importance of using clear metrics to evaluate operational changes.

-- Eliyahu M. Goldratt