Operational Excellence

Bill Campbell emphasized the importance of operational excellence over short-term gains. During his tenure as CEO of Intuit, he opposed the board's inclination to invest their way out of a crisis, insisting on getting leaner and making the numbers. 'He wanted to get leaner and make the numbers. That is the culture we want to have around here.' This approach ensured continuous improvement and excellence, focusing on long-term success rather than immediate results.