Every new version of a product, every new feature, and every new marketing program is an attempt to improve this engine of growth.

Seeing well is not natural. It is an act of humility. It means getting your own self—your own needs and wishes—out of the way, so that you can see the thing you’re looking at as itself, and not just as a mirror of your own interests.

If you want to make minor, incremental changes and improvements, work on practices, behavior or attitude. But if you want to make significant, quantum improvement, work on paradigms.

Practice honest communication when in doubt

Becoming a leader is a lot like investing successfully in the stock market. If your hope is to make a fortune in a day, you’re not going to be successful.

Stop selling; start educating... Who would you prefer—a pushy salesperson salivating for commission or an expert educator solving problems?

The mark of an unhealthy relationship is two people who try to solve each other’s problems in order to feel good about themselves. Rather, a healthy relationship is when two people solve their own problems in order to feel good about each other.

Rage that has nowhere to go is redirected against the self, in the form of depression, self-hatred, and self-destructive actions.

People need attention, not feedback: Most feedback is biased, ineffective, and can even demotivate people and worsen performance,

Temporarily freed from the tyranny of the ego, with its maddeningly reflexive reactions and its pinched conception of one’s self-interest, we get to experience an extreme version of Keats’s 'negative capability.