People who blame others for their failures never overcome them. They simply move from problem to problem. To reach your potential, you must continually improve yourself, and you can’t do that if you don’t take responsibility for your actions and learn from your mistakes.

Any response that’s not an outright rejection of your offer means you have the edge.

Emotional connection is a basic human need, regardless of gender . Children who feel they cannot engage their parents emotional ly often try to strengthen their connection by playing whatever roles they believe their parents want them to.

Children learn their behaviour from how they are treated. They really learn how to say ‘please’ and ‘thank you’ when gratitude and respect have been shown to them.

Our fundamental problem is that our number one customer is our number one competitor.

All happy companies are different: each one earns a monopoly by solving a unique problem. All failed companies are the same: they failed to escape competition.

Sanctification means driving out the world from the Church as well as separating the Church from the world. But the purpose of such discipline is not to establish a community of the perfect, but a community consisting of men who really live under the forgiving mercy of God.

Being a leader requires: Strong faith in life: keep a faith in what is best for yourself and for others.

If the leader of the organization can’t clearly articulate WHY the organization exists in terms beyond its products or services, then how does he expect the employees to know WHY to come to work?

When trust is destroyed, it can be rebuilt only if the following two steps happen: 1) the trust-breaker admits the true values that caused the breach and owns up to them, and 2) the trust-breaker builds a solid track record of improved behavior over time.