Feedback is very useful for telling us “where we are.” Without feedback, I couldn’t work with my clients. I wouldn’t know what everyone thinks my client needs to change.

Prayer for our loved ones. Prayer for our own personal needs or projects. Prayer for each other.

Trust always affects two outcomes—speed and cost. When trust goes down, speed will also go down and costs will go up.

Lesson 3: How you spend time with people matters a lot more than how much time you spend with them.

Prioritization being an exercise in subtraction, not addition.

The goal is not to improve one measurement in isolation. The goal is to reduce operational expense and reduce inventory while simultaneously increasing throughput.

Intimacy is at the heart of competence. It has to do with understanding, with believing, and with practice. It has to do with the relationship to one’s work.

Great leaders persist through failure and hard work.

Modern work demands knowledge transfer: the ability to apply knowledge to new situations and different domains. The ability to move freely, to shift from one category to another, is one of the chief characteristics of ‘abstract thinking.’”

Two of the most important characteristics of good design are discoverability and understanding.