Personal Accountability Starts with Leaders
Personal accountability within an organization starts with its leaders. The book emphasizes that leaders set the tone for the rest of the team by holding themselves accountable, which encourages a culture of responsibility-taking throughout the organization. 'What our experience tells us, and what we try to communicate in this book, is that in order to move from merely dreaming about a culture of responsibility-taking and accountability to actually experiencing it, the accountability has to start with the leader.'