Be open to discovering hidden information that may not be immediately apparent. Ask probing questions, listen actively, and observe non-verbal cues to uncover Black Swans that can shift the negotiation dynamics. | Chris Voss | Never Split the difference

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Be open to discovering hidden information that may not be immediately apparent. Ask probing questions, listen actively, and observe non-verbal cues to uncover Black Swans that can shift the negotiation dynamics.

-- Chris Voss