Persons who go through a great deal of trouble or pain to attain something tend to value it more highly than persons who attain the same thing with a minimum of effort.

Phony deadlines. People don’t believe in arbitrary deadlines dates anymore. It cannot be considered as an enjoyable challenge.

Bubbles do their damage when long-term investors playing one game start taking their cues from those short-term traders playing another.

It was as if we made entering Gothic cathedrals illegal, or museums, or sunsets!

People continue to want their leaders to be truthful, to know what they are doing and talking about, to demonstrate genuine enthusiasm and a positive outlook, and to have a sense of direction.

The dots that connect the past and the future are called our habits." - Atomic Habits

All behaviour is communication, so behind behaviour you’ll find the feelings.

In the Membership Economy, businesses focus on nurturing long-term relationships with their customers, resulting in increased loyalty and higher customer lifetime value (CLV).

By listening intensely, a negotiator demonstrates empathy and shows a sincere desire to better understand what the other side is experiencing.

If you focus your time and energy on understanding, you cannot help but learn. But if you focus your time and energy on learning without trying to understand, you will not only not understand, but also probably not learn.