Do not go on His errands till first you have sat at His feet.

Zeigarnik successfully reproduced what is now known as the Zeigarnik effect: Open tasks tend to occupy our short-term memory – until they are done.

Creating a product-focused culture across the organization encourages experimentation, risk-taking, and learning from failures.

No dictating. OKRs are “a cooperative social contract”, so there should always be space for debating and negotiations.

The impediment to action advances action. What stands in the way becomes the way.

The real tragedy is that when the technician falls prey to the Fatal Assumption, the business that was supposed to free him actually enslaves him.

In trying to convince him how trapped I was, I left him feeling trapped as well, imprisoned by my perceived imprisonment.

You’re searching for the truth, not trying to be right. And you want to do it as quickly and cheaply as possible. Learning that your beliefs are wrong is frustrating, but it’s progress.

Characters in relationships strongly tend to become polarized as part of their process of growing and learning through conflict. Polarity follows certain rules, and good storytellers instinctively exploit them for their dramatic potential.

This system of self-analysis, self-education, continued year after year, did more for me than any other one thing I have ever attempted.